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ITSM & ESM

First of all, what is enterprise service management (ESM)? ESM is the ability to manage processes across many lines of business from a single application flexible enough to handle them all.

Why is Enterprise Service Management (ESM) such an important concept, why does it have staying power, and why are people calling it “the new ITSM”? Just like ITSM, how can ESM make your operations more efficient and your employees more productive…

+ Read more… (8 min read)

ITSM & ESM Processes
with Yena Consulting

Tailored to your organization’s needs — not out-of-the-box
Process consulting and analysis of existing processes
Sustainable service management
AI-powered learning system
End-to-end integrated architecture
The right setup

Can You Generate an ‘Asset Assignment Form’ from Your ITSM/ESM Solution?

ITSM/ESM Management

Generating your asset assignment forms with our ITSM/ESM solutions instead of manual effort speeds up your business processes and lets your team focus on more strategic work.

#GetReadyForTomorrow
with Yena Consulting

You Shouldn’t Have to Go Through That!

At Yena Consulting, we offer a seamless migration that preserves all your integrations, customizations, initial data and delta data.

From BMC Remedy
to BMC Helix:
a fast, secure and
low-cost migration.

Discover the advantages of modern service management today.

info@yenaconsulting.com